HatHub Shipping & Returns Policy
Overview
At HatHub (hathubonline.com), we are committed to providing a smooth and reliable shopping experience. This Shipping & Returns Policy outlines general information regarding order processing, shipping, and returns. By placing an order on our website, you agree to the terms described below.
Order Processing
All orders are processed as quickly as possible after confirmation. Orders are typically handled in the order they are received. Once your order has been processed, it will be prepared for shipment and handed over to the relevant carrier for delivery.
Please note that processing times may vary depending on order volume, product availability, and other operational factors. Orders placed during peak periods or holidays may require additional processing time.
Shipping
HatHub ships products to customers through standard delivery services. Once an order has been dispatched, it will be in the possession of the shipping carrier. Delivery times may vary depending on destination, logistics conditions, and carrier performance.
Customers will receive confirmation when their order has been shipped. From that point onward, delivery timelines are determined by the carrier. HatHub is not responsible for delays caused by external shipping providers, customs procedures, or unforeseen circumstances beyond our control.
Delivery Conditions
Customers are responsible for providing accurate and complete shipping information at checkout. Incomplete or incorrect addresses may result in delays or failed deliveries. If a package is returned due to address issues, additional arrangements may be required to complete delivery.
We recommend ensuring that someone is available to receive the package at the delivery location to avoid missed deliveries.
Returns Eligibility
HatHub accepts returns on eligible items that meet the return conditions. Items must be returned in their original condition, unworn, unused, and with all original tags and packaging intact.
Returned items that show signs of wear, damage, or alteration may not qualify for a refund or exchange. HatHub reserves the right to inspect returned items before approving any return request.
Return Process
To initiate a return, customers should follow the return instructions provided at the time of purchase or within the order documentation. Returned items must be sent back within the designated return period.
All return shipments must be securely packaged to prevent damage during transit. HatHub is not responsible for items lost or damaged during the return shipping process.
Exchanges
Exchanges may be available for eligible products, subject to availability. If an exchange is not possible, a return for the item may be processed in accordance with the return policy, and a separate order may be placed for the desired item.
Refunds
Once returned items are received and inspected, eligible refunds will be processed in accordance with HatHub’s internal procedures. Refunds will only be issued for items that meet the return conditions outlined above.
Processing times for refunds may vary depending on the original payment method and internal processing timelines.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, customization, or final sale status. These restrictions, if applicable, will be indicated at the time of purchase.
Policy Updates
HatHub reserves the right to update or modify this Shipping & Returns Policy at any time without prior notice. Any changes will take effect immediately upon being posted on hathubonline.com.